5/8/2023 0 Comments Block strike hack 3.5.5![]() ![]() Tensions also tend to escalate when people have the time to read too much into emails and text or instant messages about sensitive topics, misinterpret their tone, and write angry or passive-aggressive ones in return. Email or messaging can’t possibly address the emotional complexity of a toxic situation and usually results in costly delays given the time lag between responses. You could follow up with an email summarizing a remedial action plan reached through constructive dialogue, but you would never deal with the situation by email alone.Īddressing sensitive situations exclusively by email (or, even worse, text message) tends only to intensify a conflict. If you had to deal with inappropriate behaviour in the workplace, for instance, the right thing to do is discuss it in person with all involved because conflict resolution requires social intelligence informed by all the verbal and nonverbal information you can gather from them. However, many professionals make the mistake of sending an email when another channel (e.g., a verbal rather than a written one) would be more appropriate for the situation and the audience. Throughout this chapter we’ve been considering messages sent via email because it is the most common channel for written business messages. ![]() Select appropriate channels for delivering messages (ENL1813HIT CLR 1.2) ENL1813 Course Learning Requirement 1: Plan, write, revise, and edit short documents and messages that are organized, complete, and tailored to specific audiences. Distinguish between communication channels to determine which is most appropriate for particular situations.ĥ.
0 Comments
Leave a Reply. |